Videotron

Vidéotron is an integrated communications company and subsidiary of Québecor Média Inc., partially owned by Capital d’Amérique CDPQ Inc.

In 2006 Vidéotron launched mobile telephone services as a mobile virtual network operator (MVNO) in cooperation with Rogers. In 2010, a mobile network build-out with advanced mobile telephone service was launched in the Québec City and Montréal areas, along with other regions shortly afterward.

Vidéotron shares its 4G LTE network with Rogers Wireless. It uses the Advanced Wireless Services (AWS) spectrum to provide download speeds up to 140 Mbps in most Québec cities using LTE. In the 3G band, customers connect to the Vidéotron Mobile network on the 1700 MHz frequency.

See the Vidéotron coverage map for more detail.

Vidéotron Support & Services

Web:
Online Chat
Contact an Advisor
Email – Business Solutions
Email – Business Technical Support

Telephone: 
Customer Service 1-877-512-0911
Automated Service 1-866-380-2967
TTY Customer Service +1 (514) 380-7143
TTY Customer Service (toll-free) 1-866-468-6763
TTY Technical Support +1 (514) 380-2966
TTY Technical Support (toll-free) 1-866-380-2966
Business Customer Service +1 (514) 380-7000
Business Customer Service (toll-free) 1-800-561-4248
Business Technical Support +1 (514) 380-7000
Business Technical Support (toll-free) 1-800-461-4248

From a Vidéotron device: 
611

Hours of Operation
Customer Service
Monday to Friday, 7:30 a.m. to 10 p.m.
Weekends, 8 a.m. to 8 p.m.

Technical Support
24 hours a day, 7 days a week

Automated Service
24 hours a day, 7 days a week

TTY Customer Service
Monday to Friday, 7:30 a.m. to 10 p.m.
Weekends, 8 a.m. to 8 p.m.

TTY Technical Support
Monday to Friday, 7 a.m. to 12 a.m.
Weekends, 8 a.m. to 12 a.m.

Business Customer Service
Monday to Friday, 8 a.m. to 6 p.m.

Business Technical Support
24 hours a day, 7 days a week