Fido

Fido Solutions is owned by Rogers Communications, although it remains a separate entity from its parent company with its own retailers, customer service call centres, network servers, and CEO. Fido has pioneered a number of mobile feature concepts including the GSM standard and the offering of unlimited service in select cities.

At the time of their acquisition by Rogers in 2004, Fido had over 1 million subscribers. By mid-2013, the number had grown to over 3.3 million.

Fido’s network uses three different technologies: GSM, 4G HSPA+ and ultrafast LTE. It also offers customers access to over 300 roaming partners in over 200 countries.

Fido has a Connection Fee (Activation Fee) of $30 on new activations or upgrades, however this fee can be waived by activating or renewing online.

Fido Support & Services

Web:
Online Resolution
Contact Form – Escalate Issue

Telephone:
General Inquiries 1-888-481-FIDO (3436)
U.S. Inquiries +1 (514) 933-FIDO (3436)
International Inquiries +1 (514) 925-4590
New Activations 1-888-945-FIDO (3436)
Cantonese or Mandarin 1-866-888-FIDO (3436)

From a Fido device:
*611 (English/French)
*88 (Cantonese/Mandarin)

Hours of Operation
Monday to Friday, 8 a.m. to 9 p.m. EST
Weekends, 9 a.m. to 5 p.m. EST